Athens, GA

The Board of Regents of the University System of Georgia's Office of Information and

Instructional Technology (OIIT) Customer Services Department seeks the following

experienced professionals to join us in ATHENS-GA as:

HelpDesk Frontline Manager -

To provide quality Help or Service Desk leadership/administration.  A Bachelor's degree

in Management Information Systems, Computer Science, General Business Administration;

3+ years of experience as a frontline Help or Service Desk Manager with personnel

supervision; knowledge of Windows desktop environment using networked, client-server

or web based technology; experience using case management systems; and 24-hour on-call

duty required. Certification as a Helpdesk Institute Support Center Manager is highly desirable.

job code (gm/HFM/189/10227) 

Computer Services Specialist -

To provide quality customer service to OIIT customers through Frontline Helpdesk best practices.

Requires a high school/GED or vocational school diploma and 4-5 years of job related experience.

A Technical Diploma, Associate's Degree, 2 years of college course work, a Bachelor’s degree in

Information Technology or certification as service desk or Helpdesk professional are preferred.  

job code (gm/CSSI/68/11167) 

As an employee of the University System of GA, you will enjoy a liberal leave, retirement, and

benefits package. Positions of trust require a background check.

To view full job descriptions and to apply and submit cover letter, visit: www.usg.edu/employment/jobs 

AA/EEO/Equal Access/ADA Employer